FAQ's
Collapsible content
Is the LED collar safe for my pet?
Absolutely! Our collars are tested for comfort and safety. The light doesn't get hot and is powered by low-voltage LEDs. The material is soft, durable, and adjustable for all sizes.
How does the PawNova™ LED Collar work?
Our collar uses built-in LED lights that can be turned on with a simple button press. It’s USB rechargeable, water-resistant, and provides 360° visibility to keep your pet safe during low-light walks.
How long does the battery last?
One full charge lasts 7–10 hours depending on the mode (steady, slow blink, or fast blink). Perfect for multiple walks before recharging.
What sizes do you offer?
We offer XS to XL sizes. Check our size guide on the product page to choose the right fit for your pet.
Can I use the collar in the rain?
Yes! The collar is water-resistant, so it can handle rainy walks. Just don’t submerge it in water (like swimming).
Do you offer bundle discounts?
Yes! You can save more when you purchase our LED Collar + Tow Rope Bundle — stylish, strong, and safety-focused. Keep an eye out for limited-time offers.
Where do you ship from?
We fulfill orders globally via trusted partners.
Do you ship internationally?
Yes, we ship worldwide! Shipping options and delivery estimates will be shown at checkout.
How long does delivery take?
Typically, orders arrive within:
- 7–15 business days
- 10–20 business days
- 7–18 business days
- 10–25 business days
Delays may occur during holidays or customs processing.
How can I track my order?
You’ll receive a tracking link via email once your order is shipped. You can also track your order on our website's my account page.
Need more help?
Just send us a message through our Contact Us form or DM us on Instagram @pawnova — we’re here to help!